It's easy. Simply select an item from anywhere on this site, choose your preferred colour and size and then add it to your shopping basket. Once you have finished shopping, follow the checkout procedure to purchase your item(s).

Absolutely! Using the ‘Check Stock in Store’ link on the product page, you can see product availability in your local Whistles store. Choose the store that you would like to order from and give them a call during working hours. Alternatively call us on 0208 877 4006 or email enquiries@whistles.co.uk with details of what you’d like to purchase and we’d be happy to place an order for you. Please note that gift vouchers are unable to be redeemed over the telephone.

We accept American Express, Visa, Visa/Delta, Visa Electron, Maestro, MasterCard and PayPal. For more information please visit our Payment section. If there are any payment methods you would like us to accept, please do let us know at enquiries@whistles.co.uk.

Yes, customers can shop in British Sterling £, Euros € (this excludes the Republic of Ireland), US Dollars $ and Swiss Francs CHF. You can change your currency by selecting the currency icon at the top of the site. Please note, we require US customers to pay for items in US dollars.

No, you can check out as a guest on whistles.com. Simply enter your email address on the sign in page when you proceed to checkout and answer “no” when it asks “Do you have a password?”

If you are experiencing issues with whistles.com please contact us on 0208 877 4006 or email us at enquiries@whistles.co.uk. Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

If you have a Whistles account you can check the “Order history” for a record of the order. If you do have an order number, please verify that your email address is correct. If there is no recent order listed it is likely that your order was unsuccessful. You can try placing another order online or contact us on 0208 877 4006 or enquiries@whistles.co.uk with details of the order you tried to place and we can do it for you.

Unfortunately we are unable to amend an order.

Unfortunately it is not possible to cancel any orders, however we do offer free UK returns. For more information please check our returns policy or alternatively, you can call us on 0208 877 4006 or email us at enquiries@whistles.co.uk.

We currently only offer student discount in-store.

From Tuesday 30th November 2021, the government has made wearing face coverings in indoor settings compulsory in the UK. Hand sanitiser will be available throughout all our store locations for our teams and our customers to use readily, and we encourage you to be mindful of keeping a respectful distance from others while shopping.

We use Hermes and DX for all UK standard, next week-day and Saturday deliveries. We use DHL for most international customers (excluding Russia and China).

We do our very best to fulfil your order and this means that a single order could be sent in up to 3 parcels. You will receive a dispatch confirmation for every shipment highlighting the products in each parcel.

We currently deliver to over 60 countries worldwide. For a full list please refer to our Delivery page.

Please note: this delivery option is only available in our UK stand alone stores.
Yes, you can collect your online order from any Whistles standalone store for free. Simply select “Click & Collect” on the checkout delivery page, enter your delivery postcode and then select which Whistles store you would like to collect from. We will send you an email and an SMS when your parcel has arrived in store.

Please note: this delivery option is only available in our UK stand alone stores.

Please call us on 0208 877 4006 or email at enquiries@whistles.co.uk so we can update your information. Please include your order number in your email to facilitate this process. Please note that this may not be possible after we have dispatched your order.

We’re sorry but once your order has been placed it’s not possible to change your delivery choice.

We offer multiple delivery options, please see our delivery page for estimated delivery times. If your order has not arrived within the estimated delivery time, please check the delivery tracking page for latest updates. Should there be no new delivery updates for 48 hours, please contact us .

If your parcel’s tracking shows that delivery has been made but you have not received it, please check around your property and with your immediate neighbours. You can also check the delivery tracking page for the latest update on your parcel. To see the proof of delivery you can visit the courier page by clicking through the link from your tracking number (located next to the courier logo). If you are unable to locate the parcel, please contact us .

Unfortunately no, we are unable to deliver to PO Box or BFPO addresses.

UK customers can make free returns easily within 28 days of receipt, items must be returned in their original condition with proof of purchase.

For online returns we strongly advise all customers ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.

For a refund items must be unused, returned in the original packaging and in a re-sellable condition.

Removing any 'do not remove' labels will invalidate any returns.

For reasons of hygiene we are unable to refund or exchange earrings for pierced ears. We are also unable to return gift cards. 

Unfortunately we are unable to exchange an item purchased online via the website.

If you wish to exchange an item purchased online you can do so at your nearest store, or simply reorder the item online.

Your statutory rights are not affected.

On receipt of the returned item(s), your refund will be credited to the payment card used to make the purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply). This extended returns period is in addition to your rights under the Consumer Contracts (Information, Cancellation And Additional Charges) Regulations 2013, which provide customers with 14 days (beginning the day after receipt of goods) to cancel any purchase, and a further 14 days within which to return the goods to us following the date you inform us of your intention to cancel the purchase. For full details on returns, please go to the returns section on our website.

If an item has been purchased via a store in person or via phone and item shipped to them, returns can be sent to our DC for a refund to be processed (the customer can use Collect+ link in returns page, using store name or receipt ID as order reference). Receipt to be included (retain a hard copy or photo just in case). Returns turnaround same as online. Customer will be notified by email that return has been received and refund credited within 5 banking days.

With social distancing measures within our distribution centre and Royal Mail, this may take a little longer than usual. Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting. Please note it may take 3-5 days for the refund to appear in your account. You will receive an email to confirm your refund, however if after 14 days you have not heard from us please contact us by web chat, email or telephone.

Regrettably, our 28-day policy means we are unable to accept returns outside the stated period. If we receive your return outside of this period, the item will be returned to you and no refund will be processed.

Currently we cannot exchange an order purchased online via the website. However you can return the item and re-order online or exchange the item in one of our stores. You can use the “Check stock in store” link on the product page to see which stores have the size that you need.

Yes, please make sure you obtain a tracking number for any parcel you return to us. This can be requested from the Post Office. This tracking number should be quoted in any correspondence with us. Please note we cannot process lost returns without proof of postage.

Your return will take 14 working days to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. You will be notified via email once your return is complete and refunded. Please allow the full 14 days after the delivery for our returns team to process your order and refund. If it has been longer than 14 working days and you haven’t received an email from us, then please contact us on 0208 877 4006 or email us at enquiries@whistles.co.uk and we will investigate. Please make sure to include your order number and proof of postage for your item in order to speed up the process

Do call us on 0208 877 4006 or email us at enquiries@whistles.co.uk so that we can help you.

Please complete the returns form found in your parcel, detailing the fault, and use the freepost returns label to return the item to our warehouse. Items can also be returned to any Whistles UK standalone store.

If you believe your item has developed a manufacturing fault, please download and complete this form . Please then send the completed form back to our Customer Care team at enquiries@whistles.co.uk along with a picture showing the fault, if possible. You will then be contacted via email within 48 hours to discuss how to proceed. You have certain statutory rights under the Consumer Rights Acts 2015. If goods are found to be faulty within 6 months from the date of purchase, you will be entitled to either a repair, a replacement or a refund.

Our customer service team is able to locate any online orders using your order number. If, however, you purchased at one of our stores we will accept a bank statement as proof of purchase.

To create an account on whistles.com, click here and choose “create an account”. Simply fill in your personal details and click “apply”.

If you have forgotten your password, you can reset it by clicking here and choosing “forgot password?” Then simply enter your email address and we will send you a password reset link. If you have not received a password reset link within 24 hours, please contact us at enquiries@whistles.co.uk.

You can change your personal details, such as contact information, billing/delivery address or saved cards, by logging into your account on whistles.com.

To unsubscribe from our emails, please click the link at the bottom of one of the newsletters.

If you would like more information on the data collected by Whistles, please contact us at enquiries@whistles.co.uk.

Please visit our store finder to find your local Whistles stockist including contact details and opening hours.

For information on sizing please refer to our size guides. Here you can find sizing measurements in centimetres and inches as well as international size conversions. If you need more help on deciding which size to buy, please contact our team on 0208 877 4006 or email at enquiries@whistles.co.uk for further advice.

We include information on fabric composition and wash care on our product pages but if you need more information please feel free to call us on 0208 877 4006, email at enquiries@whistles.co.uk or visit any of our stores for further advice.

We are confident you’ll be happy with our products and services; however, we appreciate that, in some cases, things don’t always go to plan. Here at Whistles, we love to hear your feedback, so should you find any issues with your purchase or feel that our service could be improved, please get in touch with us so we can put this right call us on 0208 877 4006 or email at enquiries@whistles.co.uk and we will do our best to resolve any issues.

For orders placed within the EU, all prices shown at whistles.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. If you order products from the site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes. We recommend you contact your local customs office for further information before placing your order.

We are happy to offer 15% off full-price products, excluding Whistles Wedding, Whistles collaborations, and branded products, to NHS staff through the Blue Light Card website. To redeem, please click here

and claim your unique discount code.

If an item you are looking for has sold out online, this means there is no stock across our solus stores either. You can use the “Check stock in Store” link on the product page to see if it is available in a department store. If you are enquiring about an item that you have seen in the press or look-book or need further assistance please contact us on 0208 877 4006 or email at enquiries@whistles.co.uk providing the item name and which size you are looking for.

We are happy to offer 15% off full-price products, excluding Whistles Wedding, Whistles collaborations, branded products and gift cards, to NHS staff through the Blue Light Card website. To redeem, please click here and claim your unique discount code. Please click here to see our full terms and conditions.

Following the latest government guidelines, our stores and concessions across the UK and Republic of Ireland are now open. For the most up-to-date opening times of stores near you, please take a look at our Store Locator.

Yes, our fitting rooms are available to use across our Whistles store locations. Our team will continue to take the necessary precautions to guarantee a safe shopping experience for everyone but please feel free to contact your local store ahead of your visit using the details on our Store Locator.

From Tuesday 30th November 2021, the government has made wearing face coverings in indoor settings compulsory in the UK. Hand sanitiser will be available throughout all our store locations for our teams and our customers to use readily, and we encourage you to be mindful of keeping a respectful distance from others while shopping.

Whistles.com is currently operating as normal and we are doing all we can to ensure parcels are delivered within the usual time frames. All current delivery services remain available to our customers, however, some international delivery times may be slightly delayed due to local government restrictions. Please read the details on our delivery page for further information on our delivery partners and how physical contact will be minimised for deliveries during this period.

With social distancing measures within our distribution centre and Royal Mail, this may take a little longer than usual. Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting. Please note it may take 3-5 days for the refund to appear in your account. You will receive an email to confirm your refund, however, if after 14 days you have not heard from us please contact us by web chat, email or telephone.

We love to hear from you, so if you’d like to get in touch about your online order, our stores or current collections, our team is here and ready to help. The quickest way to get in touch is to send us a message on our Live Chat function on our website (Monday to Friday: 8:00 to 19:00, Saturday: 9:00 to 18:00, and Sunday: 10:00 to 16:00 GMT). If you have any questions regarding your return or when you should expect your refund, we kindly ask you to wait 14 working days from the point of posting before contacting the team. Alternatively, you can track your order by clicking here.

You can purchase gift cards online or in standalone stores. If you have an older Black card, to redeem please contact our Customer Service Team on 0208 877 4006 or email at enquiries@whistles.co.uk. If you have a new White card these are redeemable both online and in our standalone stores. Gift Cards are non-refundable.

Name: Whistles Limited

Postal address: 163 Eversholt Street, London, England, NW1 1BU

Registered address: 163 Eversholt Street, London, England, NW1 1BU

Company number: 01514754

Telephone number: 0208 877 400