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SIGN UP FOR 15% OFF YOUR FIRST ORDER*
EXTENDED RETURNS UNTIL 18TH JAN 2025
FREE CLICK & COLLECT
SIGN UP FOR 15% OFF YOUR FIRST ORDER*
EXTENDED RETURNS UNTIL 18TH JAN 2025
FREE CLICK & COLLECT

Pay overtime with Klarna

Klarna is one of Europe’s largest banks, providing payment solutions such as direct payments, pay-after-delivery options and instalment plans in a one-click purchase experience. Find out more by visiting klarna.com and see some details below.

It’s easy to use Klarna as payment for your order on Whistles – here’s how:

1.Once you’ve added your product(s) to your shopping cart, go to the bag emoticon and select “Checkout Securely”.
2. Fill in your delivery address information and select your shipping method.
3. During checkout, select Klarna as your payment method and select to either pay for your order in 30 days or in three instalments.

  • Pay in 3:This option will take you to an external page where you can complete your purchase with Klarna. You can split your purchase into three payments, where the first instalment will be taken from your card when you place your order. The next two remaining payments will be automatically charged 30 and 60 days later. You’ll get notifications when your payment is due and when it’s collected.

    • 4. Fill in the required payment details and complete your order.
    5. Klarna will email you about your payment.
  • Pay in 3: After collecting your first instalment, Klarna will email you the payment schedule. You can view and manage your payments in the Klarna App.

    • 6. Klarna is only available as a payment option on orders £35 and over.

    FAQs
    Will I be charged any interest or fees?

    If you make your repayments on time, Klarna will not charge any interest or fees. Please note that late fees apply if you miss your repayments.


    Who do I contact if I have questions about my Klarna invoice?

    Please contact Klarna directly if your invoice is incorrect


    Who do I contact if I have questions about my Klarna payment status or refund?

    Please contact Klarna directly for any payment or refund issues or visit the Klarna app.klarna.


    If I paid in instalments, how do I get my refund?

    Klarna will process your refund directly. Here's how refunds work for orders paid in instalments:

  • Full refund: If you return your order for a full refund, Klarna will refund any completed payments, and any remaining payments will be cancelled.
  • Partial refund: Your refund amount is first applied to any remaining balance on your plan. If your refund is more than the remaining balance, you'll be refunded the difference. If it's less, the refund will be split across your remaining payments.


    • Will I have to confirm payment for every instalment?

    No, Klarna will charge you automatically for each instalment (initial payment, day 30 and day 60). You'll be notified through Klarna App push notifications.

    ADDITIONAL INFORMATION
    Payment methods

    We accept PayPal and payment cards including: Visa Debit, MasterCard, and American Express. Security checks will be conducted against any submitted payment details. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by email when we email you to confirm your order.

    We use Adyen, a payment service provider, to process any credit/ debit transactions you may make on our behalf. When you place an order, you will receive an email confirming your payment transaction details. You are responsible for ensuring that the email address and other contact details you provide to us are correct. We will not be responsible if you do not receive the dispatch note, email or other confirmation from us because the details you have supplied are incorrect or in the event of communication failure beyond our control.

    Please note that Whistles Limited is not a lender. The credit product is provided by Klarna Bank AB and is only available to buyers over the age of 18 who are resident in the UK and have a UK bank account. Making late repayments may negatively impact your financial status and your ability to obtain credit. Paying in instalments is not regulated by the FCA. Klarna’s terms and conditions apply Terms and Conditions klarna.com. Please use Klarna’s customer service for help regarding your order made via Klarna payment processes.