Returns policy

If you did not receive a pre-printed returns label in your parcel, simply click this link to return via Royal Mail. You will need to enter your email address and your order number.

At Whistles, we’re happy to offer fast, convenient and FREE returns to all our UK standalone stores. Alternatively, you can return your order by post for £1.95, which will be deducted from your final refund amount. The quickest way to receive your refund is by visiting one of our Whistles standalone stores.

If you're not completely satisfied with your order you can return it to us within 28 days of purchase using one of the below methods. Sale items should be returned within 14 days of receipt. The easiest and quickest way to return your order is to visit your nearest Whistles store.
We have 38 UK stores nationwide. Please visit our store finder to find your local Whistles stockist including contact details and opening hours
Store Returns: Items must be in their original, unworn state together with a valid receipt.
Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting. Please note it may take 3-5 days for the refund to appear in your account.
For a refund items must be unused, returned in the original packaging (where possible) and in a re-sellable condition. For reasons of hygiene we are unable to refund or exchange face masks or earrings for pierced ears. Removing any Do Not Remove labels will invalidate any returns.
Please note, Gift Cards are non-refundable.
Wedding dresses can be returned either by post/yodel to our warehouse or to our flagship store at St. Christopher's Place. Please ensure dresses are unused and in resalable condition
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. Notification of the cancellation must be received in writing within 14 working days, starting from the day after the goods are received. We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law).
We will process a refund back to your original payment method.

Returning to one of our Whistles stores is fast, convenient and free.

Online purchases can only be refunded at Whistles UK and international standalone stores. Unfortunately, this return service is not available at Whistles concessions, TFG Norwich or factory outlets.
Please ensure your goods are returned to the store within 28 days from the date of receipt, 14 days for sale items. Please bring the dispatch note as your receipt.
When presenting your dispatch note you will be asked the reason for the return, and whether you wish to exchange the item or obtain a refund.
Wedding Dresses can only be returned to our St Christopher's Place London store or returned to our Warehouse.
Refunds can only be issued onto the credit/debit card used for payment.

How long do I have to return? If your purchase is not suitable, you have 28 days from receipt to return full price items back to our warehouse or into a standalone Whistles store (exclusions apply). You have 14 days to return sale items
Where is my refund? Your return will take 14 working days to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. You will be notified via email once your return is complete and refunded. Please allow the full 14 days after the delivery for our returns team to process your order and refund.
I sent back more than one item, but have only been refunded in part Your parcels may not arrive back at our warehouse together, please allow up to 14 working days for parcels to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. As parcels may be separated in transit please allow the full 14 working days for all refunds to be processed.
Can I exchange an item? We do not offer exchanges through postal returns; your order will be refunded. A new order can be placed for the item or size you wish to change. Exchanges can be made in a standalone Whistles store.
I returned my order over 14 working days ago If you have not received an email confirmation of your return and you have already waited 14 working days, please contact our customer services team and let us know your order number and which item(s) were returned, and include a scan or photo of your posting receipt for this to be investigated.

We’ve made it easy to return your item(s) by post.

Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed, then attach the returns label to the parcel.
We strongly advise all customers to ensure they label their parcels with 'return to sender' address details.
Take the goods, along with the dispatch note, to the Post Office. Make sure you obtain a proof of postage certificate which you will need to retain until you have received your refund.
We aim to process and refund online orders within 14 days of you returning the items. Please note it may take 3-5 days for the refund to appear in your account.
You will receive an email to confirm your refund.

If you’re not able to visit one of our Whistles stores, we offer a collection service with the Royal Mail at no additional cost, which can be booked at a convenient time for you

To book a free collection of your parcel; simply follow the steps on Royal Mail directly to arrange: https://send.royalmail.com/collect/youritems

You’ll need the returns label we’ve enclosed in your parcel, so keep this to hand to attain the tracking information your collection. Please note that the collection service is at no additional cost, however returns via this method are still subject to the £1.95 per order return charge, deducted from your final refund amount.

If you have purchased the item over the phone and wish to return by post, simply complete the enclosed returns form including your name, Transaction ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt.

Please note we are unable to process your return without this paperwork. Attach the Returns label to the parcel and take this to your local Post Office. Please make sure you obtain a proof of postage receipt, which you should retain until you have received your refund.

We aim to process and refund online orders within 14 working days of you returning the items. You will receive an email to confirm your return has been processed. Please note it may take 3-5 days for the refund to appear in your account. Returns via this method are subject to a £1.95 fee, deducted from your final refund amount.

If any of the items in your order appear faulty, damaged or incorrect, please visit this link and enter your order information. You will then receive an email explaining how to return your order. Click here

Returns for Faulty, Incorrect or Damaged orders are FREE of charge and NOT subject to any return charge

If you’re not completely satisfied with your order you can return it to us within 28 days of purchase.
For a refund items must be unused, returned in the original packaging (where possible) and in a re-sellable condition. For reasons of hygiene we are unable to refund or exchange face masks or earrings for pierced ears. Removing any ‘do not remove’ labels will invalidate any returns.
You can return your order through our international partner Global-E returns portal for quick and easy returns. Click here
The cost of your return will be deducted from the refund value, charges vary based on region.
For further information about returns, please visit the Global–E help centre Click here