Payment

We accept American Express, Visa, Visa/Delta, Visa Electron, Maestro, MasterCard and Paypal.

Payment will be taken at the point of order placement (including Paypal orders). We will then email you to confirm dispatch of your item(s)

For orders placed within the EU, all prices shown at whistles.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit hmrc.gov.uk/vat. The total cost of the order is the price of the products ordered plus the delivery charge.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.
(View the privacy policy).

Whistles.com is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as chip and pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

• Shop online with added security and peace of mind.
• Your personal password is linked to your card only, and not to your computer.
• This security scheme will help to prevent unauthorised purchases.

When you reach the checkout process at whistles.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode.

Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers. Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase