Complaints Policy

We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan. Here at Whistles we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right

When you contact us, you will receive an immediate auto-reply confirming receipt of your email, followed by an email from a member of our customer care team within the shortest possible time. For the rare occasions that the issue is not resolved at this stage, you will be referred to a more senior member of staff internally. In all circumstances we aim to have issues resolved within 14 working days.

Our Customer Care Team are here to help

In the unlikely event that we are not able to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them. Retail ADR 33 Floor Euston Towers, 286 Euston Road, NW1 3DP

Website: www.cdrl.org.uk
Telephone: 0203 137 8268

Name: Whistles Limited
Postal address: 163 Eversholt Street, London, England, NW1 1BU
Registered address: 163 Eversholt Street, London, England, NW1 1BU
Company number: 01514754
Telephone number: 0208 877 400