PLACING AN ORDER
How do I place an order?
How can I pay for my order?
Do I have to have an account to place an order?
I’m having trouble placing an order online.
I haven’t received an email confirmation for my order.
Can I amend my order once it has been placed?
Is it possible to cancel my order?
Where is My Order?
Do you deliver to my country?
I need to request a change of address
Christmas Extended Returns
We have extended our returns policy to allow you to shop confidently this festive season.
Any purchase made, either in store or online, from 15th October 2024 - 19th December 2024 can be returned for a full refund until 18th January 2025.For purchases made from 20 December 2024 onwards, our normal refund policy will apply.
What is your returns policy?
I’ve missed the returns deadline
Can I exchange an order purchased online via the website?
I have returned my order to you but haven’t received my refund yet
My order has arrived damaged or faulty
My garment has developed a fault
How do I create an account?
I need to return an item but do not have my receipt
How do I change my personal details?
How do I unsubscribe from emails?
Where do I find information on sizing?
What happens if I forget my password?
Can I have more information on products?
I would like to make a complaint
Do Whistles charge VAT?
Complaints Policy
We have full confidence that you’ll be happy with the products and services we provide. However, we appreciate that in some cases, things don’t always go to plan. Here at Whistles we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.
When you contact us, you will receive an immediate auto-reply confirming receipt of your email, followed by an email from a member of our customer care team within the shortest possible time. For the rare occasions that the issue is not resolved at this stage, you will be referred to a more senior member of staff internally. In all circumstances we aim to have issues resolved within 14 working days.
Our Customer Care Team are here to help Contact Form
Name: Whistles Limited
Postal address: 163 Eversholt Street, London, England, NW1 1BU
Registered address: 163 Eversholt Street, London, England, NW1 1BU
Company number: 01514754
Telephone number: 0208 877 400
About US